Message Thread

[[email protected]]

It would be really useful if message threads could be seen in Beds24. Whilst we can send messages from Beds24, incoming messages from guests cannot be seen. Lots of channel managers have a feature where incoming and outgoing guest communication can be done via the platform and it would really make it easier for staff to be able to view message threads if this could be implemented in bed24.

[annettemorgenroth]

We are planning to add such a function. We do not have a time frame for this at the moment.

[team.miura.beds24]

1 up on this!

[fewobergsonne]

Is there any chance for this? I came across this problem today and cannot seem to solve this. I'd like to have a thread of messages within the guest's booking.

[lesleywoermeijer]

We have the Message API for some of the channels, you can find more details in this wiki page :- https://wiki.beds24.com/index.php/Category:Messaging

[fewobergsonne]

We have the Message API for some of the channels, you can find more details in this wiki page :- https://wiki.beds24.com/index.php/Category:Messaging

Thanks for the hint, I was able to use a dedicated inbox where I bcc my email reply to a guest. From there a script fetches the messages, exctracts the booking ID and tries to add it to that booking.

Debugging the booking messages seems successful:


But I can't seem to find the messages in the backend UI anywhere. I've looked in the booking detail page, in "Messages" - no new messages, but a successful entry on API level (as seen in the screenshot). Any idea what I can do? I also tried to set the authorOwnerId to my account in case this could be an issue, but despite getting a success response the Id did not change (checked afterwards again).

My ideal result would be to have my responses to the customer according to a certain booking be shown in the guest login section.

[fewobergsonne]

My impression is the message overview itself is not yet fully developed. I finally managed to have a message sent via Guest Login appear as a new message in the according overview:


However, when I click on it, the booking detail page opens - yet no sign of a new message from the customer. And my own message can also not be found anywhere. It is as if all the information can be grabbed via API, yet there is no developed front end for them.

I suppose I will develop myself a browser based messaging overview to have an own history and thread including editor for answers. But please, keep me informed if I'm missing something on my journey. So far, my script for sniffing for new messages, dividing them into guest and host messages and adding them to the booking is working. I can now somehow proceed with a messages thread overview for Beds24 bookings. Whenever I have the time for this

[ashergibson]

Messages sent via Guest Login are just sent via email, they won't be shown in the control panel - https://wiki.beds24.com/index.php/Guest_login#Messages.

[fewobergsonne]

Messages sent via Guest Login are just sent via email, they won't be shown in the control panel - https://wiki.beds24.com/index.php/Guest_login#Messages.

Then what are messages with sources "guest" and "host" belonging to specific booking IDs for and where can they show up? Like I mentioned above, I was able to push guest messages from the guest login to the according booking (by parsing and matching them with the help of a script). The message sent by a guest shows up as "new message", but only in the messages overview. When I click on it, it opens the booking detail page, but the message from the guests cannot be found anywhere. This led me to believe that something in the UI is missing to show new and unread guest messages in the booking itself, but I am not 100 % sure. At the moment I am still testing it and didn't perform a booking via an external channel to see how messages are handled with them.