Auto Action (confirmation email) not working

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titti63
Posts: 9
Joined: Thu Jun 27, 2013 2:41 pm

Auto Action (confirmation email) not working

Post by titti63 » Wed Jun 13, 2018 1:05 pm

hi Mark and Annette

Upon reservation my guests receive an automatic booking notification which I have set as "auto action" "after booking" "immediate" .

I have used this for a long time and I did not change any setting but the emails are suddenly not delivered anymore. They marked as "pending" so I have to deliver them manually.

I believe this is a bug but I might also have missed some general change of the website which might influence this behavior. Please advice, thanks!

PS. this is my auto action nr. 608

markkinchin
Site Admin
Posts: 894
Joined: Fri Mar 02, 2012 1:43 pm

Re: Auto Action (confirmation email) not working

Post by markkinchin » Wed Jun 13, 2018 2:06 pm

Check your outgoing mail is working, auto actions can only send via your own outgoing mail service.

There is a test button at Settings > Account > Outgoing Email

Make sure the email comes from your email address and not from Beds24

titti63
Posts: 9
Joined: Thu Jun 27, 2013 2:41 pm

Re: Auto Action (confirmation email) not working

Post by titti63 » Fri Jun 15, 2018 4:58 pm

Thank you Mark, I have re-saved the password a couple of times and it now works!

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