Auto Actions - email to cleaning stuff

mystay · Tue Mar 08, 2016 1:51 pm

Hello,
I want to set up Auto E-mail to my cleaning stuff. I go to Auto Actions in Guest Management. I've created New Action and configure trigger (trigger action: Auto, trigger event: after booking, trigger time: immediate, booking status: all). I provide the e-mail address and set Send Email "Email Address Only, not Guest". And I didn't received email. I see in my test booking status "pending".
What I need to do to have it works properly? Could you help me?

Anna

annettemorgenroth · Tue Mar 08, 2016 3:19 pm

When you click on HELP (top right menu) in SETTINGS->GUEST MANAGEMENT AUTO ACTIONS you will find a section "Troubleshooting" which lists possible reasons:

*Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".
*Is your Auto Action set to send automatically?
*Is the guests Email address valid ("Mails" tab of the booking)?
*Do all trigger events apply to the booking?

mystay · Thu Mar 10, 2016 10:59 am

Hello,
Thanks, now it's working!

But I have one more question. We need from Template Variables a random function, which give us random 6-digit code. It is possible?

With all best,
Anna

annettemorgenroth · Sat Mar 12, 2016 5:05 pm

Theoretically yes. Can you tell is why you need it?

mystay · Sat Mar 12, 2016 5:38 pm

We are sending every time a new access code to our cleaning stuff. It should be 6 new digits every time we send it.

Sun Mar 13, 2016 2:26 pm

The problem with a random number generator is that every time the template variable is used, it would show a different random number, even if you resend it for the same booking.
If I understand correctly, what you probably need is a random number for each booking which gets stored with the booking so once it is generated it does not change.

Is that correct?

mystay · Sun Mar 13, 2016 5:03 pm

Hello,
Yes, we need fix code for new booking. Then we send unique 6-digit code to the cleaning stuff to set apartament's access device. Until now we do it each time manually, but we want to got it automated with your channel manager

With all best,
Anna

mystay · Thu Mar 17, 2016 12:49 pm

Hello,
Could you help us?

Thu Mar 17, 2016 12:55 pm

We are making a new template variable which will generate a random number for the booking. I will let you know when it is ready.

Thu Mar 17, 2016 1:22 pm

There are now template variables to create a random number based on the booking number, [RANDOM6] will create a 6 digit number