Beds24.com server - uptime monitoring

Topics related to bookings and guest managment
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amberbb
Posts: 125
Joined: Tue Mar 20, 2012 10:12 pm
Location: Centre of New Zealand - sunny Nelson!
Contact:

We are almost entirely dependent on bookings via the Internet since we have deliberately decided not to advertise our presence with a swinging "Vacancy" sign.

Consequently it is crucial for us that the Beds24.com server is running quickly and is available to take reservations for us worldwide.

We monitor the uptime and speed of our own site, http://www.amberhouse.co.nz, with a server monitoring service called Hyperspin:
http://www.hyperspin.com/en/network.php

Is there a publicly accessible link to the monitoring reports for Beds24.com?

(Here's a report for our own website for the last 5 years
http://www.hyperspin.com/publicreport/8 ... 34/1/50655
)
Amber House Limited trading as AMBER HOUSE - at the centre!™
Mobile: +64 21 202 4961
Phone: +64 3 539 0605
Fax: +44 70 05 96 34 37
http://www.AmberHouse.co.nz
Amber House, 46 Weka Street, Nelson 7010, New Zealand
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

We monitor the service in real time for faults but unfortunately this does not provide historical data.
For your interest I have today setup an account at pingdom.com which will provide a public uptime report for beds24.com at the following URL http://stats.pingdom.com/qfmfhtp3gph6

As to uptime in general. We patch our servers with the latest security updates as they become available. This often involves a re-boot which can result in 1 or 2 minutes down time every week or so.
The other cause of downtime is hardware upgrades, we upgrade to the latest generation of hardware approximately every 2 to 3 years and this can involve some hours of downtime depending how smoothly things go.
Apart from that there are always going to be things fully outside our control including everything from failures at our technology suppliers to diggers digging up cables.
Over the last 6 years operation we have had only a couple of incidents outside our control and have been able to maintain an excellent up time which I am sure is well over 99,9%.
amberbb
Posts: 125
Joined: Tue Mar 20, 2012 10:12 pm
Location: Centre of New Zealand - sunny Nelson!
Contact:

markkinchin wrote: For your interest I have today setup an account at pingdom.com which will provide a public uptime report for beds24.com at the following URL http://stats.pingdom.com/qfmfhtp3gph6
Terrific!

One thing I did notice about Pingdom, is that it only displays monitoring results from Europe and North America.

If you look at the response times for Beds24.com measured by other services from stations in (for example) Singapore and Brisbane, Queensland, Australia they are about 3 times worse (and 4 times slower from those same stations than our own website hosted in USA).

Although our own home page is notoriously large, the slow Beds24.com performance from Asia and the Southern Hemisphere (relative to our own site) does mean (since calls to the Beds24.com server are made early in our page code) that our page is significantly delayed in loading from some of our key markets in New Zealand, Australia, Singapore, Hong Kong, etc...

I shall e-mail you privately with the URL to see the one-minute interval statistics...
Last edited by amberbb on Sun May 20, 2012 8:54 pm, edited 1 time in total.
Amber House Limited trading as AMBER HOUSE - at the centre!™
Mobile: +64 21 202 4961
Phone: +64 3 539 0605
Fax: +44 70 05 96 34 37
http://www.AmberHouse.co.nz
Amber House, 46 Weka Street, Nelson 7010, New Zealand
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

The Beds24 server is located in Europe, naturally the further away from Europe you are the longer the data takes to come through the wire.
As a test I did a traceroute from a computer in Melbourne Australia and have a response time of circa 350mS. (i.e. 1/3 of a second)
I don't have access to a computer in New Zealand but you can try using the following windows command, please post your results from NZ or anywhere so we can see where the performance is good or not so good.

tracert beds24.com

This was the result from Melbourne.
Tracing route to beds24.com [176.9.43.134]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.160.1]
2 6 ms 5 ms 6 ms 192.168.216.46
3 6 ms 5 ms 6 ms 242.178.dsl.mel.iprimus.net.au [202.138.4.242]
4 6 ms 6 ms 6 ms 50.123-134-203.network.mel.iprimus.net.au [203.134.123.50]
5 20 ms 19 ms 19 ms ge-1-0-9.csr01.syd.iprimus.net.au [203.134.2.62]
6 20 ms 19 ms 19 ms irb-4.bsr01.equ.iprimus.net.au [203.134.67.163]
7 165 ms 165 ms 165 ms ge-0-0-8.bsr01.sjc.iprimus.net.au [203.134.2.78]
8 165 ms 165 ms 165 ms xe-5-3-0.sjc12.ip4.tinet.net [173.241.128.13]
9 331 ms 334 ms 337 ms xe-4-1-0.ams20.ip4.tinet.net [89.149.180.137]
10 323 ms 321 ms 323 ms init7-gw.ip4.tinet.net [77.67.76.10]
11 334 ms 344 ms 350 ms r1fra2.core.init7.net [77.109.128.202]
12 359 ms 357 ms 346 ms r1fra1.core.init7.net [77.109.128.137]
13 344 ms 338 ms 339 ms gw-hetzner.init7.net [82.197.166.86]
14 360 ms 359 ms 367 ms hos-bb1.juniper2.rz15.hetzner.de [213.239.240.254]
15 358 ms 345 ms 345 ms hos-tr4.ex3k5.rz15.hetzner.de [213.239.244.102]
16 346 ms 347 ms 343 ms beds24.com [176.9.43.134]

Trace complete.
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

Here is a result from the US showing 165 mS

traceroute to beds24.com (176.9.43.134), 30 hops max, 60 byte packets
1 node09.buyvm.net (205.185.112.109) 0.066 ms 0.040 ms 0.028 ms
2 173.245.86.17 (173.245.86.17) 1.446 ms 1.384 ms 1.291 ms
3 v995.core1.sjc1.he.net (64.71.150.21) 1.173 ms 1.715 ms 1.629 ms
4 10gigabitethernet2-3.core1.pao1.he.net (72.52.92.113) 2.068 ms 2.000 ms 1.851 ms
5 10gigabitethernet9-3.core1.ash1.he.net (184.105.213.178) 82.212 ms 82.194 ms 82.289 ms
6 10gigabitethernet1-2.core1.par2.he.net (184.105.213.94) 149.932 ms 160.380 ms 159.977 ms
7 10gigabitethernet4-4.core1.fra1.he.net (72.52.92.25) 158.980 ms 159.173 ms 159.120 ms
8 decix-gw.hetzner.de (80.81.192.164) 159.302 ms 159.614 ms 159.547 ms
9 hos-bb1.juniper1.rz15.hetzner.de (213.239.240.253) 165.181 ms hos-bb1.juniper2.rz15.hetzner.de (213.239.240.254) 164.750 ms hos-bb1.juniper1.rz15.hetzner.de (213.239.240.253) 164.716 ms
10 hos-tr3.ex3k5.rz15.hetzner.de (213.239.244.70) 169.602 ms hos-tr2.ex3k5.rz15.hetzner.de (213.239.244.38) 165.794 ms 166.497 ms
11 beds24.com (176.9.43.134) 164.311 ms 164.617 ms 164.528 ms
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

And a result from Berlin Germany

traceroute to beds24.com (176.9.43.134), 30 hops max, 60 byte packets
1 fritz.box (192.168.1.1) 0.384 ms 1.280 ms 1.344 ms
2 * * *
3 83-169-180-110-isp.superkabel.de (83.169.180.110) 14.567 ms 15.652 ms 15.659 ms
4 88-134-193-167-dynip.superkabel.de (88.134.193.167) 21.852 ms 22.768 ms *
5 * * *
6 * 83-169-128-34.static.superkabel.de (83.169.128.34) 17.151 ms 17.985 ms
7 83-169-129-234.static.superkabel.de (83.169.129.234) 30.987 ms 31.276 ms 31.155 ms
8 83-169-129-89.static.superkabel.de (83.169.129.89) 36.804 ms 30.648 ms 29.702 ms
9 decix-gw.hetzner.de (80.81.192.164) 26.999 ms 30.515 ms 26.463 ms
10 hos-bb1.juniper2.rz15.hetzner.de (213.239.240.254) 29.655 ms 33.027 ms 53.334 ms
11 hos-tr4.ex3k5.rz15.hetzner.de (213.239.244.102) 36.420 ms hos-tr1.ex3k5.rz15.hetzner.de (213.239.244.6) 33.949 ms 37.273 ms
12 beds24.com (176.9.43.134) 35.148 ms 31.620 ms 32.163 ms
amberbb
Posts: 125
Joined: Tue Mar 20, 2012 10:12 pm
Location: Centre of New Zealand - sunny Nelson!
Contact:

markkinchin wrote: ... please post your results from NZ or anywhere ...
From Nelson, NZ it was similar as from Melbourne:

Tracing route to beds24.com [176.9.43.134] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 3 ms 3 ms 192.168.1.1
3 23 ms 20 ms 30 ms be2-100.bras1wtc.wlg.vf.net.nz [203.109.129.113]
4 20 ms 20 ms 20 ms be5-100.ppnzwtc01.wlg.vf.net.nz.129.109.203.in-addr.arpa [203.109.129.114]
5 29 ms 88 ms 92 ms gi0-2-0-3.ppnzwtc02.wlg.vf.net.nz [203.109.180.209]
6 157 ms 157 ms 158 ms ip-145.199.31.114.VOCUS.net.au [114.31.199.145]
7 156 ms 162 ms 156 ms 10gigabitethernet8-3.core1.sjc2.he.net [184.105.224.245]
8 157 ms 156 ms 164 ms 10gigabitethernet3-2.core1.pao1.he.net [72.52.92.69]
9 232 ms 226 ms 228 ms 10gigabitethernet9-3.core1.ash1.he.net [184.105.213.178]
10 305 ms 305 ms 313 ms 10gigabitethernet1-2.core1.par2.he.net [184.105.213.94]
11 315 ms 315 ms 319 ms 10gigabitethernet4-4.core1.fra1.he.net [72.52.92.25]
12 316 ms 317 ms 399 ms decix-gw.hetzner.de [80.81.192.164]
13 320 ms 320 ms 382 ms hos-bb1.juniper1.rz15.hetzner.de [213.239.240.253]
14 324 ms 320 ms 321 ms hos-tr2.ex3k5.rz15.hetzner.de [213.239.244.38]
15 327 ms 362 ms 329 ms beds24.com [176.9.43.134]
Trace complete.


However, I'm not sure that traceroute results correlate well with page load speeds from various locations.

Subjectively (ie using Airport lounge computers in WLG, CHC, AKL, SIN, HKG, KUL, HAN, CEB, DEL, BKK, TPE, PHG, etc) I do notice that there is often a long delay while my calendars load...

I found these sites interesting and informative:
http://websiteoptimization.com/services/analyze/
and
http://www.webpagetest.org/
Amber House Limited trading as AMBER HOUSE - at the centre!™
Mobile: +64 21 202 4961
Phone: +64 3 539 0605
Fax: +44 70 05 96 34 37
http://www.AmberHouse.co.nz
Amber House, 46 Weka Street, Nelson 7010, New Zealand
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

In an airport lounge you are often sharing the internet with 10 or more people at the same time.
The bottle neck loading your website in cases like this is simply the capacity of the local internet connection to handle so many users, when it gets busy everyone slows down.
markkinchin
Site Admin
Posts: 921
Joined: Fri Mar 02, 2012 1:43 pm

There is a really cool plug-in for firefox called "tamper data"
It lists every item being loaded by your browser and how long it takes for any web page you view.
It is a great tool if you are looking to see what is going on "under the hood" as your page loads and a good starting point for optimising load times.
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