Hello,
I'm currently testing the tool, but I'm a bit skeptical about the booking confirmations.
I patiently filled out the confirmation template in Guest Management / Confirmation Messages. The guest receives the confirmation exactly as I want it, which is great.
However, on the hotel side, I also receive this same confirmation plus a second one, probably from the system, which is really...basic (plain text, like notepad text).
I thought I read that it's impossible to avoid receiving this second message, so it might be redirected via a filter in the email system.
I'd now like to see what a booking confirmation received through Booking.com, Expedia, or another site looks like to see if the formats are standardized.
However, if all the bookings I receive have the same format as the one I'm going to redirect in the email system...yuck.
How can I see what a booking confirmation email looks like when made through Booking.com?
I know I can automate a unified confirmation via "auto Action," but the problem is that I tested it, and firstly, the generated email only arrives an hour and a half later, and secondly, it only worked for a short time. but I suppose I did something wrong...
