reduction in the cost of booking and partial refund

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jimfoxes
Posts: 12
Joined: Sat Jun 12, 2021 1:37 pm

Good afternoon. Does the cost of the reservation change automatically if the number of guests decreases? And is it possible to issue a partial refund for a reduced amount? Using Stripe
markkinchin
Site Admin
Posts: 935
Joined: Fri Mar 02, 2012 1:43 pm

The answer depends on where the booking came from and whether the source supplies updates or you are manually making the update.
It is possible to make partial or full refunds to the card holder via Stripe but the Stripe transaction fee is not generally refunded,
jimfoxes
Posts: 12
Joined: Sat Jun 12, 2021 1:37 pm

Reservations are made through the booking page created through beds24. We change the number of guests manually.
annettemorgenroth
Posts: 1331
Joined: Sun Jun 30, 2013 8:44 am

Just changing the number of guests or the dates will not change the price.

If you want to change the price you need to click on "Recalculate Price & Charges" in the "Charges & Payments" tab of the booking.
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