Beds24.com User Forum

I do want to know why Agoda doesn't fill the guest's "Email" area of the booking detail in beds24.com.

I noticed this phenomenon when setting auto emails for Agoda because only emails to Agoda were not sent, the logs in Mail tab say just "Invalid Email", and Email input area is blank.
(I'm refering to the popup window of a specific booking id having these tabs; Info / Summary / Detail / Charges and Payments / Invoice / Mail / Log)

Do I have some mistakes of channel settings or others? Or is this a specification?
Could anybody please tell me why Agoda doesn't fill the Email input area?

Agoda does send any contact information to Beds24. This is why the EMail fields are blank for all bookings from Agoda.

Thank you very much for your prompt reply! And I understand it. Then I seek for other ways to send emails automatically to my guests.

Your best regards,

we send our standard welcome email to our agoda market manager, and they re-send to the guest.

How do you know who is your Agoda market manager?
where do you find this information?

Thank you.