How to send emails before a week, 3days or 1day from chec-in

Topics related to bookings and guest managment
Post Reply
f-plus
Posts: 10
Joined: Wed Jul 06, 2016 7:50 am

I would like you to check my settings to set emails telling guests it is a week, 3days or 1day from check-in. I can send outgoing emails but cannot control the date and time to send emails.

I set simply:

* A week before
Trigger Event: Check-in
Trigger Time: -7 days
Trigger Window: 1 day
Trigger Status: All Not Cancelled

* 3 days before
Trigger Event: Check-in
Trigger Time: -3 days
Trigger Window: 1 day
Trigger Status: All Not Cancelled

* A day before
Trigger Event: Check-in
Trigger Time: -1 day
Trigger Window: 1 day
Trigger Status: All Not Cancelled

Do I have any mistakes? They looks correct but emails are not sent. I couldn't find any advices in this category. Does anyone have any ideas or solutions, please?
markkinchin
Site Admin
Posts: 935
Joined: Fri Mar 02, 2012 1:43 pm

Your settings are correct to send 7, 3 and 1 days before check in.

The mails will only send via your email server, have you set this up at Settings > Account > Outgoing Email ?
f-plus
Posts: 10
Joined: Wed Jul 06, 2016 7:50 am

Thank you very much for your reply. I could not identify its correctness because of no emails by schedules. Sending emails looks working well (test mails sent) but I will check it again.

Your best regards,
Post Reply