Booking Confirmation Message sent twice

Topics related to bookings and guest managment
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awatea
Posts: 4
Joined: Mon Jul 10, 2017 4:04 am
Location: Western side of Tasman Bay in the sunny Nelson region (top of the South Island in New Zealand)
Contact:

I've recently joined Beds24.com and am still getting used to the setup! I'm experiencing a problem whereby the Booking Confirmation Message is being sent/emailed twice to the guest. Has anyone experienced this problem before? It would be great to know what settings I need to check to make sure the email is only being sent once!
Cheers, Scott
annettemorgenroth
Posts: 1335
Joined: Sun Jun 30, 2013 8:44 am

Hi Scott,

Booking confirmations to the guest only send once. Could it be that you set up an additional auto action?

If this is not the case start a support with the booking number where this happened. You can send a support ticket via the SUPPORT button in the top left menu of the Beds24 control panel.
awatea
Posts: 4
Joined: Mon Jul 10, 2017 4:04 am
Location: Western side of Tasman Bay in the sunny Nelson region (top of the South Island in New Zealand)
Contact:

Thanks Annette,

I've made sure there are no Auto Actions, re-tested the booking process, and it is sending only one email confirmation (I must have setup something incorrectly). All is working fine, thank you.

Cheers, Scott
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