Set to NO inquiry but get inquiry?

Topics related to bookings and guest managment
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aladdin
Posts: 66
Joined: Thu Feb 23, 2017 2:30 pm

I have set all booking rules to 'deposit collection' and offer 1 to booking type 'deposit collection' too and 'allow inquiry' set to 'no'. I have filled out PayPal details. Yet when somebody presses the book button, an inquiry form is shown and no direct booking form. How to get press 'booking' and 'open booking form' to complete deposit payment?
annettemorgenroth
Posts: 1338
Joined: Sun Jun 30, 2013 8:44 am

Please open your rates and double check you have set "Strategy" = Default and "Allow Enquiry" = No.

If is not the reason we need to check your settings to help you with this. Can you please send a support ticket with the check-in and check-out dates where this happens?
aladdin
Posts: 66
Joined: Thu Feb 23, 2017 2:30 pm

Thank you for answering. Where can I find these settings? I can't find them for example under setup and daily prices..?
aladdin
Posts: 66
Joined: Thu Feb 23, 2017 2:30 pm

I have found the settings and applied your suggested modifications. But still get the inquiry form. So I have sent you a support ticket. Thank you for getting back to me.
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