Beds24.com User Forum

Hi all,

After a guest completes a booking, cancels booking, employee edits booking, etc, guest can view their booking via http://www.beds24.com/amend.php by submitting reference number and email address. Since each booking is different between guests (some guests book 1 room, others book multiple, some may book multiple but cancel 1 room, etc), there are various combinations of booking details that is difficult for me to prepare in an auto email with the beds24 template variables. However, the http://www.beds24.com/amend.php is able to correctly show the booking details (as shown in picture highlighted in red box).

Which template variable (if there is one) or how do I setup an auto email that is able to show those exact booking details (shown in picture that is highlighted in red box)? I would like to include this booking details to guests after they cancel/modify their reservation because it provides a good summary of rooms they reserved and cancelled.

Hello

The Booking Template Variables, can show you the same information. The system uses the email address to retrieve the booking details ( one or multiple rooms), so when you set up a Auto Action to send a email with all booking details just after the booking is made, you can use the Template Variables to compose the email.

Please have a look at this variables,https://wiki.beds24.com/index.php?title ... _Variables

Best Regards,

Iuri Rosa

If I use a setup similar with the default confirmation letter with the following template variables (shown below), i get the results (shown in the attached picture).

This is great that I can show this much info, but it doesn't breakdown into a detailed summary. As shown in my original post, the info from http://www.beds24.com/amend.php shows the nice breakdown of detailed summary that I would like to achieve for the email I send to customer.

For this example of a multi-room reservation, the reservation is for a "1-bed room" and "2-bed room", each 1 quantity. However, my current email setup of template variables does not show the specific status for each room. The default status when using [STATUS] will display the master booking number (e.g. is 2268492) with a "Confirmed/New" status. It does not display the "Cancelled" status for the other reserved room with booking number 2268493.

I have read through the template variables and tried the ones that I thought would produce the same details as http://www.beds24.com/amend.php. Unfortunately, I wasn't able to produce those details. Is there a specific template variable (or group of template variables) that will help me get the same details as http://www.beds24.com/amend.php? Or is it probably a better idea to not include all the guest booking details and simply provide a link for a guest to view all the booking details at http://www.beds24.com/amend.php?

I have just learned of the http://www.beds24.com/amend.php
I didn't know that exists. How it is called?
Is the info that guests can see customizable? So that we can show the info we want and that looks little bit better with photo or logo, additional info about the apartment and nicer font.
Also is it possible that there is a link where guests can change or cancel the reservation? Or maybe a form to send us a message or something?

zagrebpoint,

not sure what the webpage official name is. I refer to it as "View or Cancel Booking" webpage from beds24. I put the link http://www.beds24.com/amend.php into my confirmation letter for guests to view their reservation.

For customization, I haven't looked into it.

Make sure you go to your "settings">"Properties">"booking rules">"Booking cancellations by guests">"allow cancellations". From my pic in my first post, you can see the guest has the option to cancel the whole reservation. In terms of doing modifications, 1 room by 1 room by 1 room by 1 room ...., guests can't really do much. Either guests have to call us so then we make the modifications, or guests cancel their entire reservation and make a new one immediately.

Though, guests can cancel one room at a time for a multi-room reservation. For my reservation example, the main booking number is 2268492. It contains 2 rooms. the first room is the "master" room reservation with the 2268492 number. the second room is the other room associated with the "master" and it has a booking number that is in sequential. In this case, it is 2268493. If the guest views a non-"master" room (e.g. 2268493), they can have the choice to just cancel that one room. I hope my guests don't cancel one room at a time because a guest with 8-room reservation can get bogged down by auto emails if they decide to cancel several of the rooms.

Hello

Did you have a look at the room template variables ? https://wiki.beds24.com/index.php?title ... _Variables, this can show specific room information.

Best Regards,
Iuri Rosa

wvs_2003 wrote:If I use a setup similar with the default confirmation letter with the following template variables (shown below), i get the results (shown in the attached picture).

This is great that I can show this much info, but it doesn't breakdown into a detailed summary. As shown in my original post, the info from http://www.beds24.com/amend.php shows the nice breakdown of detailed summary that I would like to achieve for the email I send to customer.

For this example of a multi-room reservation, the reservation is for a "1-bed room" and "2-bed room", each 1 quantity. However, my current email setup of template variables does not show the specific status for each room. The default status when using [STATUS] will display the master booking number (e.g. is 2268492) with a "Confirmed/New" status. It does not display the "Cancelled" status for the other reserved room with booking number 2268493.

I have read through the template variables and tried the ones that I thought would produce the same details as http://www.beds24.com/amend.php. Unfortunately, I wasn't able to produce those details. Is there a specific template variable (or group of template variables) that will help me get the same details as http://www.beds24.com/amend.php? Or is it probably a better idea to not include all the guest booking details and simply provide a link for a guest to view all the booking details at http://www.beds24.com/amend.php?

Code: Select all

Booking Number: [REFERENCENUMBER]
Room (Quantity): [ROOMNAMES]
Name: [GUESTFULLNAME]
Email: [GUESTEMAIL]
Check-In: [FIRSTNIGHT]
Check-out: [LEAVINGDAY]
Nights: [NUMNIGHT]
Adults: [NUMADULT]
Children: [NUMCHILD]
Credit Card Last 4 Digits: [CARDLASTFOUR]
Guest Comments/Special Requests: [GUESTCUSTOMQ1]

[INVOICETABLE]

beds24 question3.jpg

Hi Iuri Rosa,

I looked more into [ROOMTEMPLATE1] and [ROOMMETAAUXTEXTS] template variables to use in my confirmation emails.

In my settings>rooms>setup>information>auxillary text, i used the following code/template variables for each room type: I thought If i insert [ROOMMETAAUXTEXTS] in my confirmation, it would show the above code's information for all rooms, but it only shows info for 2 room types (in this example, the reservation consists of 2 room types, but a total of 5 rooms). I tried the code (shown below) in my confirmation letter for a multi-room booking, but [ROOMMETAAUXTEXTS] only shows the different the room types, and not all the rooms (shown in pic below). As shown in the picture below, the [INVOICETABLE] shows that I have more rooms than 2 rooms reserved. The picture below is screen capture of confirmation email and not the http://www.beds24.com/amend.php as mentioned in 1st post.

In addition, the [PRICE] does not accurately display the correct room rate. For example, the 2-bed room is shown to have a rate $73.50, which is the 1-bed room rate. The actual rate of 2-bed room actually has various rates depending on occupancy (such as $84.00 and $94.50). Also for [NUMPEOPLE1], it only showed number of people for first room, it doesn't show the correct "the number of people in this room" as mentioned in the wiki. For example, the 2-bed room is shown to have 1 people, which is the number of people for the 1st 1-bed room. The actual number of people in the 2-bed rooms are 2 and 4.

Is there another specific template variable that will show info for all 5 reserved rooms instead of the 2 different room types?

note: when i tried using [ROOMTEMPLATE1], it only showed info for the 1st room type and did not show info for the 2nd room type. I had info all setup for Room Template 1 for both room types in the settings, but [ROOMTEMPLATE1] in confirmation email only showed the info for the 1st room type.

wvs_2003 wrote: Is there another specific template variable that will show info for all 5 reserved rooms instead of the 2 different room types?

Regarding prices, the best way to show each of the rooms and it's price is to use one of the [INVOICETABLE] variables to pull the data directly from the booking invoice.

Hi markkinchin,

Yes, I do want to use the [INVOICETABLE] variable to show the costs of the rooms. I tried using [INVOICETABLE2] which is "invoice table with status field". However, the status field does not show up when i use [INVOICETABLE2].

My intention, same as my first post, is to be able to have the guest's reservation information on the confirmation email in the same form as the "view or cancel booking" webpage http://www.beds24.com/amend.php

If there is no combination or or specific template variable that can do this, should we include this as a "Feature Request" for beds24?