How to disable the automatic default cancellation email?

Topics related to bookings and guest managment
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wvs_2003
Posts: 59
Joined: Sat Dec 31, 2016 10:59 pm

Hi all,

When the guest makes a cancellation via the http://www.beds24.com/amend.php webpage, a default cancellation email is sent to the guest. However, I would like to disable this default auto cancellation email since I have already setup an auto action that sends my customized cancellation email when a booking's status changes to "cancelled". How do I disable the default auto cancellation email? I do not want the customer to receive multiple emails with cancellation info, which might get confusing for the customer.
annettemorgenroth
Posts: 1338
Joined: Sun Jun 30, 2013 8:44 am

The system message will always send and can not be deactivated.
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