Merging guests + what is link?

[wbstephen]

Hi there,

How are future bookings from past guests handled if through our website or a 3rd party Channel?

Is it possible to merge guests to remove duplicates and transfer all booking history to one guest?

What does linking guests do?

Thanks
Stephen

[wbstephen]

Finally found another post regarding the same question. So no need to answer.

As an aside, the search function on this forum is almost useless. It disallows all common words.

[richonem]

Hi. Where did you find the other reply as im looking for similar info?

Thanks
Richard

[markkinchin]

This is an old post so I am not sure if you will get an answer from the original poster.

The short answer is that the system uses the email address to match new bookings to existing guests.