Beds24.com User Forum

Hello,
I want to set up Auto E-mail to my cleaning stuff. I go to Auto Actions in Guest Management. I've created New Action and configure trigger (trigger action: Auto, trigger event: after booking, trigger time: immediate, booking status: all). I provide the e-mail address and set Send Email "Email Address Only, not Guest". And I didn't received email. I see in my test booking status "pending".
What I need to do to have it works properly? Could you help me?

Anna

When you click on HELP (top right menu) in SETTINGS->GUEST MANAGEMENT AUTO ACTIONS you will find a section "Troubleshooting" which lists possible reasons:

*Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".
*Is your Auto Action set to send automatically?
*Is the guests Email address valid ("Mails" tab of the booking)?
*Do all trigger events apply to the booking?

Hello,
Thanks, now it's working!

But I have one more question. We need from Template Variables a random function, which give us random 6-digit code. It is possible?

With all best,
Anna

Theoretically yes. Can you tell is why you need it?

We are sending every time a new access code to our cleaning stuff. It should be 6 new digits every time we send it.

The problem with a random number generator is that every time the template variable is used, it would show a different random number, even if you resend it for the same booking.
If I understand correctly, what you probably need is a random number for each booking which gets stored with the booking so once it is generated it does not change.

Is that correct?

Hello,
Yes, we need fix code for new booking. Then we send unique 6-digit code to the cleaning stuff to set apartament's access device. Until now we do it each time manually, but we want to got it automated with your channel manager

With all best,
Anna

Hello,
Could you help us?

We are making a new template variable which will generate a random number for the booking. I will let you know when it is ready.

There are now template variables to create a random number based on the booking number, [RANDOM6] will create a 6 digit number