Hi,
Wondering which settings to use/setup in auto action's "invoice tab" for a cancellation policy that is "25% fee of each room's 1 night stay"?
Example, customer books 3 nights for a room, first night is 100, 2nd and 3rd night is 150 each. Reservation's total is 400. Then customer cancels the whole reservation. Per policy, the cancellation fee is 25% of the room's 1 night stay.
If we used average price of 133.33 (which beds24 has a template variable [AVPRICE] or [AVBASEPRICE]), then 25% fee is 33.33.
both auto action invoice options of "percent of price" and "percent of charges" result in 25% fee of the total price, which is 100 instead of the intended 33.33.
appreciate any help, thanks
setup cancellation fee of 25% of room's 1 night stay in auto action
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lesleywoermeijer
- Posts: 298
- Joined: Wed Dec 28, 2016 2:20 pm
You can use the 'Amount' then in the Description field set the calculation
Cancellation Fee|[AVBASEPRICE][*]0.25
This will then add an Invoice item with the Description - Cancellation Fee and the price = 25% of [AVBASEPRICE]
Cancellation Fee|[AVBASEPRICE][*]0.25
This will then add an Invoice item with the Description - Cancellation Fee and the price = 25% of [AVBASEPRICE]
when i add in [AVBASEPRICE] within the "Description" for the auto action's invoice section, the result only shows the amount as text within the Description section. It does not add the actual number for the invoice amount. The invoice still comes out as zero dollars.
i tried adding [AVBASEPRICE] into the "Amount", but after saving, the "Amount" box is highlighted red. This means I am unable to save [AVBASEPRICE] within the "Amount" box. Which means the invoice amount results in zero dollars, instead of the intended [AVBASEPRICE] amount.
How do we insert [AVBASEPRICE] amount into the invoice's "Amount" box?
Thanks,
i tried adding [AVBASEPRICE] into the "Amount", but after saving, the "Amount" box is highlighted red. This means I am unable to save [AVBASEPRICE] within the "Amount" box. Which means the invoice amount results in zero dollars, instead of the intended [AVBASEPRICE] amount.
How do we insert [AVBASEPRICE] amount into the invoice's "Amount" box?
Thanks,
we got it to work for the auto action.
when customer cancels within 48 hours of check-in, they are charged a "late cancellation fee/penalty" that is equivalent to an average nightly rate.
in the auto action's Invoice tab, the "type" is "amount and in the description box we write:
Late Cancellation Fee||[INVOICECHARGES][/.2][NUMNIGHT][-][INVOICECHARGES]
THe "late cancellation fee" shows up as an invoice item. and then the portion ||[INVOICECHARGES][/.2][NUMNIGHT][-][INVOICECHARGES] represents the calculation for the average nightly rate.
also, we made sure to leave 0.00 in the "Amount" box to allow the auto action to perform the above calculation.
also can refer to a good example in beds24 documention for "Auto Actions" and in section 9.4.2 "Add a fee(Penalty) to all bookings with an Outstanding Balance"
Thanks
when customer cancels within 48 hours of check-in, they are charged a "late cancellation fee/penalty" that is equivalent to an average nightly rate.
in the auto action's Invoice tab, the "type" is "amount and in the description box we write:
Late Cancellation Fee||[INVOICECHARGES][/.2][NUMNIGHT][-][INVOICECHARGES]
THe "late cancellation fee" shows up as an invoice item. and then the portion ||[INVOICECHARGES][/.2][NUMNIGHT][-][INVOICECHARGES] represents the calculation for the average nightly rate.
also, we made sure to leave 0.00 in the "Amount" box to allow the auto action to perform the above calculation.
also can refer to a good example in beds24 documention for "Auto Actions" and in section 9.4.2 "Add a fee(Penalty) to all bookings with an Outstanding Balance"
Thanks