"Auto Action" for webhook is not triggered for a booking is cancelled

Topics related to bookings and guest managment
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plumhouse_narita
Posts: 1
Joined: Wed Nov 02, 2022 11:12 pm

Hello! I am new to beds24.
I want to setup a "Auto Action", when an Airbnb booking is cancelled, it can trigger a Webhook.

Following is my setting.
==================================================================
Trigger tab:
Time:
Trigger Event = Check-in
Trigger Time = Immediate
Trigger Window = 999

Booking Source:
Booking Source = All

Booking Conditions:
Booking Status = Cancelled

Webhook tab:
Same setting for Webhook to be triggered when a booking is made. (This setting is successes)
==================================================================

But there is no Webhook come when the booking is cancelled.
Did I miss anything? Thank you for your help!
lesleywoermeijer
Posts: 292
Joined: Wed Dec 28, 2016 2:20 pm

The Auto action you have setup will only trigger on cancelled bookings after check-in.

If you want to trigger on any bookings that are cancelled then use Trigger Event = Booking.
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