airbnb cancellation after check in
Posted: Thu Jul 22, 2021 9:28 pm
I just discovered when a guest from airbnb cancel after check in, the reservation is marked as cancelled. This behavior created a major issue as I rely on the check out of confirmed reservation for my cleaning schedule. I have a reservation cancelled 2 days after check in in airbnb, and it disappeared form the schedule as it was cancel. We missed to clean the room and the next guest came in a dirty room.
How can we change this behavior to have the reservation not cancel but confirmed with an updated check out date?
From my point of view, a guest who check in and reduce his stay is not considered as a cancellation.
How can we change this behavior to have the reservation not cancel but confirmed with an updated check out date?
From my point of view, a guest who check in and reduce his stay is not considered as a cancellation.