Security depost

Topics related to bookings and guest managment
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benidormengine
Posts: 8
Joined: Mon Nov 02, 2020 11:00 am

Hi,

Does anyone know how can i get the CC details for a refundable security deposit if the customer has already paid offline? (with capture=0)

I have tried it with the bookpay.php page, but it is so limited, and i can not get a security deposit when customer has already paid offline (or later after booking online)


Thanks.
annettemorgenroth
Posts: 1120
Joined: Sun Jun 30, 2013 8:44 am

You can request guests to send you the credit card details as explained here: https://wiki.beds24.com/index.php/Card_ ... rd_Details
benidormengine
Posts: 8
Joined: Mon Nov 02, 2020 11:00 am

annettemorgenroth wrote:
Mon Nov 09, 2020 8:46 am
You can request guests to send you the credit card details as explained here: https://wiki.beds24.com/index.php/Card_ ... rd_Details
I know, but this is not working if the reservation is already 100% paid, or for customers from channels (airbnb or booking.com)
And the customer read "payment required" ... and i dont want to process a payment.
lesleywoermeijer
Posts: 159
Joined: Wed Dec 28, 2016 2:20 pm

If you use STRIPE then you can send a payment request with Capture=0

See the details in this wiki page https://wiki.beds24.com/index.php/Categ ... nt_Request

If you receive virtual cards from the Channels, then you will need to create a second booking with the payment request and join as a group booking, otherwise if you request on the original booking, the channel card will be overwritten at Stripe and you will be unable to collect the accommodation charges.
annettemorgenroth
Posts: 1120
Joined: Sun Jun 30, 2013 8:44 am

I know, but this is not working if the reservation is already 100% paid, or for customers from channels (airbnb or booking.com)
And the customer read "payment required" ... and i dont want to process a payment.
There is no "Payment Required" text if you only collect credit card details. You can send out requests for all bookings no matter if they are paid or not.
benidormsky
Posts: 17
Joined: Fri Oct 20, 2017 8:29 am

annettemorgenroth wrote:
Wed Nov 11, 2020 11:23 am
I know, but this is not working if the reservation is already 100% paid, or for customers from channels (airbnb or booking.com)
And the customer read "payment required" ... and i dont want to process a payment.
There is no "Payment Required" text if you only collect credit card details. You can send out requests for all bookings no matter if they are paid or not.
Sorry, but if you try with the url:
https://beds24.com/bookpay.php? bookid=[BOOKID] & capture=0

You have 2 situations:

A. Reservation is already paid in full
No credit card details can be entered. Form is hidden or empty. Try it!

B.- Reservation is not paid or paid in part
Webpage shows a message "paymen required of XX Euros"

So no, you can not get the credit card details with no messages on the bookpay page.

Thanks
lesleywoermeijer
Posts: 159
Joined: Wed Dec 28, 2016 2:20 pm

You need to add &pay=na to the end of the URL

https://beds24.com/bookpay.php?bookid=[ ... e=0&pay=na

Please see the various options in the wiki page https://wiki.beds24.com/index.php/Category:Payments
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