SMS Auto Action

Topics related to bookings and guest managment
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arcofappalachia
Posts: 9
Joined: Fri May 01, 2015 8:30 pm

SMS Auto Action

Post by arcofappalachia » Mon Feb 18, 2019 4:27 pm

I can not seem to get my SMS auto action to work.

What i am doing:

Under Guest Management i have a confirmation email created, within this auto confirmation email, i have a SMS set up.
SMS - Enabled
Phone Number [GUESTPHONE]
then the message.

this is not sending out. Does the number have to be in a certain format? I've tried changed my test reservation number from having dashes to no dashes and it doesn't seem to be working.

Any help is appreciated.

annettemorgenroth
Posts: 884
Joined: Sun Jun 30, 2013 8:44 am

Re: SMS Auto Action

Post by annettemorgenroth » Tue Feb 19, 2019 12:37 pm

The numbers need to have international format including the country code. If this is the case and you still see problems please send us a support ticket with the booking number so we can check.

arcofappalachia
Posts: 9
Joined: Fri May 01, 2015 8:30 pm

Re: SMS Auto Action

Post by arcofappalachia » Tue Feb 19, 2019 2:09 pm

I'm not sure what you mean?

arcofappalachia
Posts: 9
Joined: Fri May 01, 2015 8:30 pm

Re: SMS Auto Action

Post by arcofappalachia » Tue Feb 19, 2019 2:27 pm

I have added the +1 in front of the [GUESTPHONE] and it still hasn't worked?

annettemorgenroth
Posts: 884
Joined: Sun Jun 30, 2013 8:44 am

Re: SMS Auto Action

Post by annettemorgenroth » Tue Feb 19, 2019 3:43 pm

Can you please send a support ticket in which you mention the booking number so we can check?

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