Booked Room Type in Confirmation Email

Topics related to bookings and guest managment
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davidtrillo
Posts: 35
Joined: Tue Mar 21, 2017 10:56 am

Booked Room Type in Confirmation Email

Post by davidtrillo » Sat Jan 19, 2019 7:34 am

Dear B24

I have a dependant room set up to sell my vacant Deluxe Family Rooms as 2person occupancy Deluxe Rooms. The dependency works well and auto assigns the first available Family room when all Deluxe rooms are allocated.

My problem arises when sending the Auto Confirmation email because there is no Template Variable that reflects the Room type actually booked by the Guest (not that i can find anyway).

This means that a guest gets a confirmation email saying he has booked a Family room when he has booked a Deluxe Room.

Can a template Variable be added that shows the Original Room type booked prior to re assignment to dependent room?

lesleywoermeijer
Posts: 59
Joined: Wed Dec 28, 2016 2:20 pm

Re: Booked Room Type in Confirmation Email

Post by lesleywoermeijer » Sun Jan 20, 2019 6:15 pm

Hi,

Can you raise a support ticket so we can checkout your setup and advise on the options available.

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