[INVOICEUPSELL0]

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julaan
Posts: 5
Joined: Sat Nov 04, 2017 5:02 pm

[INVOICEUPSELL0]

Post by julaan » Wed May 30, 2018 4:24 pm

Hello Community and/or Support,

we are using a customized invoice layout for different reasons. Unfortunately we have issues with the [INVOICEUPSELL0]
variable; specifically because of "base price without upsell items or other charges added later".

Sometimes we have to add upsell0 items later on. Is there a workaround for this?
If not, we would like to ask for a variable that shows upsell0 even if it is added later.

Thank you very much in advance.

Best wishes
Toni

lesleywoermeijer
Posts: 47
Joined: Wed Dec 28, 2016 2:20 pm

Re: [INVOICEUPSELL0]

Post by lesleywoermeijer » Wed Jun 06, 2018 12:39 pm

Hello Toni,

There are various Template Variables that will include the Upsell Items irrespective of when the Upsell item is added to your Invoice.

When you go to the wiki page for Template Variables you can see various variables that you can use :- https://wiki.beds24.com/index.php/Template_Variables

Including :-
[INVOICEUPSELL1] - value of upsell item 1 (number can be between 0 to 20)
[UPSELLTABLE] - table with all upsell items

julaan
Posts: 5
Joined: Sat Nov 04, 2017 5:02 pm

Re: [INVOICEUPSELL0]

Post by julaan » Sun Jun 10, 2018 4:27 pm

Hello Lesley,

unfortunately this is not the case.
[INVOICEUPSELL0] only shows, when it is generated through regular booking.
If you add Upsell0 items later, they are not included when using [INVOICEUPSELL0].

I don't know if this has a purpose or if it is a bug.

Best wishes,
Toni

lesleywoermeijer
Posts: 47
Joined: Wed Dec 28, 2016 2:20 pm

Re: [INVOICEUPSELL0]

Post by lesleywoermeijer » Mon Jun 11, 2018 6:24 am

Hello Toni,

Can you create a support ticket so we can check your setup and solution.

julaan
Posts: 5
Joined: Sat Nov 04, 2017 5:02 pm

Re: [INVOICEUPSELL0]

Post by julaan » Mon Jun 11, 2018 4:25 pm

Hello Lesley,

thank you very much for your help. I've already created a support ticket (latest ticket) concerning this issue.
Conclusio: We should either change our workflow* or use one of the invoicetable variables; unfortunately we don't like the layout of these and they cannot be changed.

*Sometimes we have booking inquiries for large groups. first we set the room availability to 0 (zero) for this time period to prevent overbookings. Then we use the price-checker-module to create said group bookings. but since there are no availabilities the price appears as "-1" in the price-checker; respectively "0" in [INVOICEUPSELL0]. We then add upsell0 to the bookings manually.

Best wishes,
Toni

julaan
Posts: 5
Joined: Sat Nov 04, 2017 5:02 pm

Re: [INVOICEUPSELL0]

Post by julaan » Wed Jul 04, 2018 9:08 pm

I guess thats a dead end. :(

annettemorgenroth
Posts: 701
Joined: Sun Jun 30, 2013 8:44 am

Re: [INVOICEUPSELL0]

Post by annettemorgenroth » Thu Jul 05, 2018 3:00 pm

The solution is you change your workflow meaning you open the room before you add the booking.

julaan
Posts: 5
Joined: Sat Nov 04, 2017 5:02 pm

Re: [INVOICEUPSELL0]

Post by julaan » Thu Jul 05, 2018 4:57 pm

We sometimes have bookings with 20+ persons. Since we have to book each room separately ("Preis-Checker" module), there is a big chance some other bookings intervene. We have actually lost such a group booking, because we couldn't finish the booking process in time and the group wanted to stay together. Changing the room availability is much faster.
So the only solution is to open and book each room successively while hoping no other booking comes in?

Why doesn't upsell0 add to an invoice if it is added post-booking? Is there a purpose?
I'd like to request this feature. I'm open for an explanation if this is not possible.

Best wishes,
Toni

annettemorgenroth
Posts: 701
Joined: Sun Jun 30, 2013 8:44 am

Re: [INVOICEUPSELL0]

Post by annettemorgenroth » Fri Jul 06, 2018 7:16 am

Why doesn't upsell0 add to an invoice if it is added post-booking?
This is due to technical reasons of how our booking process works.

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