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We all get guests who we earnestly hope never return. How about some way of banning repeat guests, that either doesn't accept their booking in the first place, or raises a warning flag when a booking comes through with a banned name, email address, or phone number?

You can automatically set a flag if a booking contains a certain text for example an Email address or a name. The trigger is "Booking Filed Contains".

Thanks Annette; hadn't found that before. Only the last name seems to be available as a trigger option from the three suggested; I tried this using a recent problem booking but the action was not triggered, so I must have done something wrong. Could you consider including other fields as triggers (ie phone number, email address)?