can't send tickets

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oreste.rivetti
Posts: 18
Joined: Wed Mar 23, 2016 2:21 pm

can't send tickets

Post by oreste.rivetti » Fri May 27, 2016 5:45 am

Since yesterday evening I'm unable to send tickets from the control panel support page while I'm logged in. When I press send I'm redirected to a page that says
Forbidden
You don't have permission to access /control2.php on this server.
I can otherwise do all other control panel functions correctly.

markkinchin
Site Admin
Posts: 885
Joined: Fri Mar 02, 2012 1:43 pm

Re: can't send tickets

Post by markkinchin » Fri May 27, 2016 8:34 am

It could be the content of your message being blocked by our firewall, especially if it contains scripts or anything else the firewall sees as suspicious.
Try sending a simple text message in your ticket first to eliminate the problem content.

oreste.rivetti
Posts: 18
Joined: Wed Mar 23, 2016 2:21 pm

Re: can't send tickets

Post by oreste.rivetti » Fri May 27, 2016 10:24 am

You're right

oreste.rivetti
Posts: 18
Joined: Wed Mar 23, 2016 2:21 pm

Re: can't send tickets

Post by oreste.rivetti » Fri May 27, 2016 10:34 am

For the record: The offending bit was an onload=... js inside a URL that I had copied from the browser address bar.

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