Beds24.com User Forum

I went to run a credit card for a booking and hit the "show" button and it popped up wanting a security code. I did some digging and it said the security code was in the confirmation email? Who the hell thought that was a good idea?

Seriously...you expect me to have to go to find a confirmation email every time I want to run a credit card? That is stupid and ridiculous. Seriously. I've been a software developer for over 40 years and there is no way I would think that was a good idea. Email is unreliable...critical business activities should never depend on email. Moreover, its a huge hassle.

Please go back to using the admin password, or at the very least have a setting somewhere where I can set the code I want to use to enter when viewing the credit card details. If that's not an option, then use a 2FA app to generate a code but for godsake do not force us to use a code embedded in an email. Even hitting "resend" on the email does not show (without actually sending the email) the damn code. This is annoying enough to make me want to migrate to a different booking vendor.

Hi

I understand your concerns and appreciate you sharing your perspective. The current process of requiring the code from the confirmation email is how credit cards and their CCV codes have always been handled in our system, as part of maintaining security.

If you would like us to review this further or provide feedback to our development team, please open a support ticket and we’ll make sure it gets escalated to the right department.

Best regards

Soren

No, this is a recent change. I have always been able to hit the "show" button and enter my admin password and then see all of the full credit card details including the CVV code. I was never prompted to enter a "code" to view the CVV.

Based on what you're saying, I think what happened was that feature was broken and not being enforced. Someone fixed it recently.

Hi

There are a few different flows and to investigate this issue, could you open a ticket and send us the booking ID?

I look forward to your ticket!

Best regards

Soren