Beds24.com User Forum

Little bit of brain dump here, but after using the system for a few weeks and figuring out the majority of the basics, my mind is now working on making the system work for me.

Quite a few questions have come up which I'd really appreciate help with:

1) On dashboard, original referrer field always shows “username” - can this is changed to show the information manually inputted on the referrer field when creating a booking?

2) Can you input a booking by forwarding the email requesting it? Via some sort of parsing system perhaps?

3) How to properly set room rates to match how we need them? Setting seasonal rates is proving strangely hard to puzzle out.

4) Can we have rates for agent bookings (OTAs etc) and also direct? How?

5) How do you log payments/deposits received against a booking? Can this be automated? Pending payments section 3.4 in the help site

6) Can the booking value widget be customised to show the value of all existing bookings?

7) In an Auto-Action, is there a way to customise the message text so that it contains a payment amount relevant to their booking? Ie “Your deposit is £XX” where XX equals 50% of their balance?

8) Do AA’s run concurrently? Ie. The first AA creates a flag with text, the next is triggered by that flag text to perform the next action…..and so on?

1) On dashboard, original referrer field always shows “username” - can this is changed to show the information manually inputted on the referrer field when creating a booking?

This is the username or OTA - Referrer will show the details you have manually entered in the referrer field.

2) Can you input a booking by forwarding the email requesting it? Via some sort of parsing system perhaps?

If you are comfortable working with .csv you can upload bookings into Beds24 using our API (https://api.beds24.com). Bookings must have a checkin between 1 year in the past and 5 years in the future. You will see the instructions when you click on putBookingCSV (https://api.beds24.com/csv/putbookingscsv.php)

3) How to properly set room rates to match how we need them? Setting seasonal rates is proving strangely hard to puzzle out.

We suggest you use Daily Prices, then you can set the price per day/date range and this allows for seasonal prices

4) Can we have rates for agent bookings (OTAs etc) and also direct? How?

Yes, you can select the Channels in the Channel list of the Daily Prices/Rates. Alternatively if you want to add a price multiplier then you can set the details in the Channel Manager > Booking.com > Price Multiplier field (other channels have similar field) and check the (?) for the channel for specific instructions.

5) How do you log payments/deposits received against a booking? Can this be automated? Pending payments section 3.4 in the help site

If you use STRIPE as your payment gateway then you can use the Pending Payments to trigger the amount to be collected. This will be recorded on the booking. Other payment gateways if setup, can update the booking with the amount when the payment is received. Check the HELP page for the payment gateway for the instructions.

6) Can the booking value widget be customised to show the value of all existing booking@.

There is a timeline for the Booking Value Widget in the Dashboard this can not be customised.

7) In an Auto-Action, is there a way to customise the message text so that it contains a payment amount relevant to their booking? Ie “Your deposit is £XX” where XX equals 50% of their balance?

Yes, you can use the payment parameters in this wiki page section :- https://wiki.beds24.com/index.php/Categ ... unt_to_pay

8) Do AA’s run concurrently? Ie. The first AA creates a flag with text, the next is triggered by that flag text to perform the next action…..and so on?

In the Auto Actions, set the 2nd Auto Action > Trigger tab > Any Booking info code = and set the Value from the Auto Action 1.

Thanks for these answers.

How do I set a date range for a daily price? There doesn't seem to be any option for this?

when you click on a field in the "daily price" row, you can enter the price and below at the "Set Date Range" you can select the from/to date.