Importing from booking

[summerhomepeschiera]

Hello , i did what i have seen in the video but i am not sure to go forward :

1 i requested the connection from booking.com for bed24
2 i received an email from you with this

"Go to SETTINGS > CHANNEL MANAGER > BOOKING.COM.
Map your rooms and Booking.com rate plans
Set the rooms you want to sync to “Enable”
Check the price and availability to send is correct using the Price Data button.
Activate the connection in Beds24 by clicking the "Activate Connection" button.

IMPORTANT - if you do not click on the “Activate Connection” button the connection remains in a pending status and we can not send any data.
If the pending status remains after 2 weeks, we will reject the connection request and you will need to restart the process.
For detailed instructions please click on the ? Help icon at the top right of the Booking.com mapping page.
If you need assistance please start a support ticket from the SUPPORT button at the top of your control panel.

so i did but when i have checked the price and the availabilty i noted that 10 settembre was booked in booking.com , the rest of the month no ... ... so in the file there was this

Tue 1 Sep 2026 0 xxxxxxxx closed
Wed 2 Sep 2026 0 xxxxxxxx closed
Thu 3 Sep 2026 0 xxxxxxxx closed
Fri 4 Sep 2026 0 xxxxxxxx closed
Sat 5 Sep 2026 0 xxxxxxxx closed
Sun 6 Sep 2026 0 xxxxxxxx closed
Mon 7 Sep 2026 0 xxxxxxxx closed
Tue 8 Sep 2026 0 xxxxxxxx closed
Wed 9 Sep 2026 0 xxxxxxxx closed
Thu 10 Sep 2026 0 xxxxxxxx closed
Fri 11 Sep 2026 0 xxxxxxxx closed
Sat 12 Sep 2026 0 xxxxxxxx closed
Sun 13 Sep 2026 0 xxxxxxxx closed
Mon 14 Sep 2026 0 xxxxxxxx closed
Tue 15 Sep 2026 0 xxxxxxxx closed
Wed 16 Sep 2026 0 xxxxxxxx closed
Thu 17 Sep 2026 0 xxxxxxxx closed
Fri 18 Sep 2026 0 xxxxxxxx closed
Sat 19 Sep 2026 0 xxxxxxxx closed
Sun 20 Sep 2026 0 xxxxxxxx closed
Mon 21 Sep 2026 0 xxxxxxxx closed
Tue 22 Sep 2026 0 xxxxxxxx closed

and i don't understand why .... so i did not activated the connection ....

i got even a message da bed24 ahts says ; = = = = ERROR MESSAGE STARTS = = = =

error code="HOTEL_ACCESS_DENIED" details hotel_ids 16693182 /hotel_ids
/details
message Request for forbidden hotel id(s) /message
/error



= = = = ERROR MESSAGE ENDS = = = = =


Please help.
thank you

[summerhomepeschiera]

OK basically , before the price in the calendar for september was not set that's why there were the issue , and that is fixed but now , the problem it's that i got a booking for the end of july and that one is not in the calendar ... so i am stuck there ... i have set the price for august 2027 so that is not the issue any ideas ?

[summerhomepeschiera]

ok i have gone to calendar , then i set like first date 1 august 2026 , and the visualization of 1 year , so my booking at the end of july has appeard correctly so finally i think everything is ok and i can do the forward step... thank for the help ... i did by myself...

[lesleywoermeijer]

For Support specific issues, please send a Support ticket using the Contact > Support option in the Control panel, then you ticket will be directed to the appropriate team and they can assist you with your questions.