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yuliana feri
Posts: 23
Joined: Sat Apr 07, 2018 11:00 am

Hello.
When I search for a double room from google and I select my hotel.
The bed24 website opens with a selected triple room IDR280,000.00.
I want https://www.beds24.com/book-hotelbonnenuit to open by default without reservation.
This may confuse the customer.
Cordially.

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lesleywoermeijer
Posts: 178
Joined: Wed Dec 28, 2016 2:20 pm

Please raise a support ticket so we can check your setup and provide specific details to resolve your issue.
benidormengine
Posts: 9
Joined: Mon Nov 02, 2020 11:00 am

More users with the same problem, so please, publish the solution here. Thanks!
annettemorgenroth
Posts: 1146
Joined: Sun Jun 30, 2013 8:44 am

Can you give us a link where we can see this?
yuliana feri
Posts: 23
Joined: Sat Apr 07, 2018 11:00 am

Hello.
How do I create a support ticket?
Thank you.

When I click on "Hotel Bonne Nuit - site officiel" for a double room.
https://www.google.com/travel/hotels/La ... HQAAAAAQEw


The link selects a triple room.
https://beds24.com/booking.php?propid=4 ... &ctype=268

It is preferable that the link preselects nothing at all rather than giving the wrong information.
The customer sees a price on google and then realizes that it is more expensive on beds24.

Thanks.
annettemorgenroth
Posts: 1146
Joined: Sun Jun 30, 2013 8:44 am

What Beds24 sends is shown as "Official Site". This is what I see when I click on "Site Officiel": http://recordit.co/UL4aUEnHSV

Are your referring to are Booking.com ads at the top. We have no control on how Google displays ads from other parties.

You can start a support ticket by clicking on the SUPPORT button in the top of your Beds24 account. Please see here: https://wiki.beds24.com/index.php/Category:Support
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