Beds24.com User Forum

Hello.
When I search for a double room from google and I select my hotel.
The bed24 website opens with a selected triple room IDR280,000.00.
I want https://www.beds24.com/book-hotelbonnenuit to open by default without reservation.
This may confuse the customer.
Cordially.

Please raise a support ticket so we can check your setup and provide specific details to resolve your issue.

More users with the same problem, so please, publish the solution here. Thanks!

Can you give us a link where we can see this?

Hello.
How do I create a support ticket?
Thank you.

When I click on "Hotel Bonne Nuit - site officiel" for a double room.
https://www.google.com/travel/hotels/La ... HQAAAAAQEw


The link selects a triple room.
https://beds24.com/booking.php?propid=4 ... &ctype=268

It is preferable that the link preselects nothing at all rather than giving the wrong information.
The customer sees a price on google and then realizes that it is more expensive on beds24.

Thanks.

What Beds24 sends is shown as "Official Site". This is what I see when I click on "Site Officiel": http://recordit.co/UL4aUEnHSV

Are your referring to are Booking.com ads at the top. We have no control on how Google displays ads from other parties.

You can start a support ticket by clicking on the SUPPORT button in the top of your Beds24 account. Please see here: https://wiki.beds24.com/index.php/Category:Support