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Incidents and outages which our channel partners reported to us.
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zbojnickakoliba.eu
Posts: 1
Joined: Thu May 23, 2024 11:31 am

HI

WE NEED HELP WITH MESSAGE IS COMING
WE DONT KNOW HOW TO FIX

error code="RATE_NOT_ACTIVE_FOR_ROOM" message Rate '15737161' is not active for room '377068303' /message
details dates 2024-05-24;2024-05-25 /dates
hotel_ids 3770683 /hotel_ids
room_ids 377068303 /room_ids
rate_ids 15737161 /rate_ids
/details
/error
error code="RATE_NOT_ACTIVE_FOR_ROOM" message Rate '15737161' is not active for room '377068303' /message
details dates 2024-05-26;2024-05-30 /dates
hotel_ids 3770683 /hotel_ids
room_ids 377068303 /room_ids
rate_ids 15737161 /rate_ids
/details
annettemorgenroth
Posts: 1347
Joined: Sun Jun 30, 2013 8:44 am

Click on the link in the Email we sent you. This will take you to the channels help page where you can find information on why you receive this error message and how to fix it.

I believe the error message is from Booking.com? This is what the Booking.com help pages which is linked in the Email you received says about the error RATE_NOT_ACTIVE_FOR_ROOM:

You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.
  • Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.
  • Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes.
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