[Resolved] Agoda: 2020-07-15 Problems with delivery of bookings

Incidents and outages which our channel partners reported to us.
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annettemorgenroth
Posts: 1113
Joined: Sun Jun 30, 2013 8:44 am

Agoda reported an issue with the bookings they sent:

Start: July 15th 07:00 am UTC
End: July 15th 7:00 pm UTC.

Agoda may have delivered bookings where the 1st night was not included in both the nightly price breakdown and total amount.

The status of some of these bookings was temporarily changed to “Cancelled” status on Wednesday July 15th at 2:00AM UTC and for more bookings on Thursday July 16th at 4:00am UTC. The status of all of these bookings was updated to “Amended” by Thursday July 16th at 5:16am UTC.

We will re-pull these bookings which should fix the issues.
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