Hello, I noticed two payments of £19.25 charged to my account on june 10 and June 11,2026 ( Two consecutive days), for a total of £38.50.
My account ID is 57316
Could you please clarify why two payments were taken within 24 hours? If thisis a duplicate charge, I would appreciate a refund of one payment.
Thank you for you help
Double payment page.
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lesleywoermeijer
- Posts: 489
- Joined: Wed Dec 28, 2016 2:20 pm
Thank you for the payment. This happens when your account balance after the first payment is still lower than the 'Trigger' amount set in SETTINGS (left menu) > ACCOUNT > BILLING.
All payments have been credited to you. In SETTINGS (left menu) ACCOUNT > BILLING you can see a detailed breakdown of all charges and payments and your current account balance.
All payments have been credited to you. In SETTINGS (left menu) ACCOUNT > BILLING you can see a detailed breakdown of all charges and payments and your current account balance.