[RESOLVED] Booking.com - Reservation API 2026-05-28- 2026-06-03

[lesleywoermeijer]

Booking.com have a Bug which is affecting the delivery of bookings, modifications and cancellations to Beds24.

Started : 2026-05-28
Ended : 2026-06-03

Subject: Important Update: Booking.com Connectivity – What Happened & What We’ve Done

Dear Beds24 Customer,

Over the past several days, a number of you have experienced serious disruptions with your Booking.com channel synchronization. We want to be fully open with you about what happened, and we do not take lightly what an unreliable channel connection means for your day-to-day operations. Below is a transparent account of the situation, what has been resolved, and the steps we have taken to protect you going forward.

What Happened

Intermittent connectivity instability between Beds24 and Booking.com disrupted channel synchronization over several days.

On 28th of May (12:44 to 12:50 and 15:22 to 15:30), Booking.com experienced short database connection errors. Connectivity services were temporarily unavailable and longer than normal server response times caused reservations to not get picked up. Since then, there have been two other error spikes (May 29th, 06:04 to 06:07 and 08:39 to 08:41 & June 1st, 15:42 to 15:45) (Bug ACI-4601)

Unfortunately, due to another, simultaneously ongoing Booking.com incident on log collection, it was not possible to identify which reservations were successfully delivered or not. 

The volume of catch-up requests triggered by Beds24 placed additional strain on the connection, so that outside of the outage windows referenced above delays in reservation delivery and status update delays were caused — an expected complexity of any large-scale recovery operation following the small series of outage observed.

Resolution

Booking.com: Booking.com has confirmed that the root causes of their infrastructure are fully resolved.
Beds24: Beds24 has implemented additional safeguards to better withstand external disruptions in the future and optimized the recovery process.
Data recovery: Booking.com has provided the complete reservation dataset for the entire incident period and that file has been uploaded by Beds24.


We know that trust in a channel manager is built on consistent reliability, and we are aware that the past days put that to the test. We are sorry for the disruption. What we can promise is full transparency whenever something goes wrong, and continuous work to make our platform worthy of the role it plays in your business.

Thank you for your understanding.

The Beds24 Team



The bug ref# is ACI-4601

Booking.com are working on a fix and we will update this post as soon as we have more information.

In the meantime, we recommend manually importing any missing bookings to avoid operational disruptions.

We apologize for the inconvenience and appreciate your patience while we work to resolve the situation as quickly as possible.

Update : 2026-06-03 15:00

Booking.com have provided a list of bookings, new, modifications and cancellations, we are importing the booking details. 28th, 29th, 30th, 31st May and 1st, 2nd June.

Update : 2026-06-02 11:00

Booking.com have provided a list of bookings, new, modifications and cancellations, we are importing the booking details.


Options to recover your bookings :-

Missing bookings - Go to Settings > Channel Manager > Booking.com > Mapping and use 'Import existing bookings' button.

PLEASE NOTE : If you have made manual adjustments to your bookings - these maybe overwritten when the booking details are pulled in using the 'Import existing bookings' button.


If you have used the Allow Channel settings = NO in the Detail tab of the booking, the existing booking details will not change.


Otherwise we can pull the bookings in for you, please raise a Support ticket in Beds24 with the Booking.com Reservation id and Booking.com Hotel id.


Cancellations - Booking.com are sending emails with the cancellation details, you can open the booking and change the Status in the Summary tab = Cancelled.

This will open your inventory for new bookings.

If you need to have the financial details updated, then please send a Support ticket to Beds24 with the Booking.com Reservation id and Booking.com Hotel id, and we will pull the details in for you.

We are sorry for the ongoing inconvenience caused by this bug.



Updates will be posted in the Forum post :- (84) Booking.com - Reservation API 2026-05-28 - Beds24.com User Forum



Update : 2026-06-01 17:15

Booking.com are still working on a resolution for the Bug on their systems they hope to have a fix available tomorrow 2nd June. If you have any missing bookings, modifications or cancellations, then please create a Support ticket in Beds24 with the Booking.com Reservation id and Hotel id and the team will pull the details in from Booking.com


Update : 2026-05-30 08:42

We are still working with Booking.com for a resolution of their ongoing bug.

Update : 2026-05-29 16:57

Update from Booking.com - The bug is currently prioritized with our engineering teams they are working diligently on a solution. While we do not have a definitive timeline for the fix just yet, we are treating this with high priority. Thank you for your patience, and we apologize for any inconvenience caused.

Update : 2026-05-29 14:30 - we are still waiting on an update from Booking.com

If you receive booking notifications and can not import the booking or cancelation, then please raise a support ticket with the Reservation id and the Booking.com Hotel id and we will attempt to pull the details into Beds24.

[melburyexeter]

Just in case this is useful for anyone else:

When we first manually imported bookings, it also moved future ones that we had moved into different room types back into their original room.

We should have first gone into the manually moved bookings > Detail > Allow Channel Modifications > All except room change.

Hopefully this may help others avoid the slight headache!

[benidormengine]

Another issue is that cancellations aren't imported. So you have to keep an eye out for any reservations that have been cancelled on booking.com but not on beds24.

[lesleywoermeijer]

If you receive notifications of new bookings/cancellations or modifications that are not received in Beds24. Then please raise a Support ticket with the reservation id and Booking.com Hotel id and we will attempt to pull the details in to Beds24.

[benidormengine]

I think 3 days is too much at this point

(*) And this is the 3rd outage with booking.com this month.

[imaljko4]

when we press import reservations manually then also all old reservations get force updated (even though there was no changes) and all our notes that we have put on this reservations get deleted. Is there any solution for that so that we can keep the notes and changes made for the old reservations (its not about room change but any remarks notes like special requests etc get deleted).?

Also did anyone try to restart the connection with booking.com OTA, can restarting the connection maybe help fix the problem with incoming of new reservations?

[lesleywoermeijer]

Booking.com is working on the bug on their side, we are waiting on an update as to when they will have a fix ready and applied.

In the meantime they have provided a list of the bookings from 28-30th May, we have processed them, this includes new, modified and cancelled bookings.

If you have reservations that have been created/modified in Booking.com and do not want to use the 'Import existing bookings' button, then please send a Support ticket to Beds24 with the Reservation id and the Booking.com hotel id and we will pull the details in for you.

We will post the updates from Booking as they provide them.

[a-tipica]

Is this emergency over and booking import all the reservation or we still need to manually import bookings?

[lesleywoermeijer]

Yes, we confirmed the issue was resolved on 2026-06-03 and the bookings have been imported.

Confirmation also in the Popup news.