Repeated Emails For Same Booking

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brittney
Posts: 3
Joined: Mon Feb 02, 2015 4:36 pm

Repeated Emails For Same Booking

Post by brittney » Sat May 23, 2015 5:36 pm

For the last hour I have received 60+ emails confirming the exact same booking. I have tried deleting it and manually adding the guest, but not only do the emails keep coming it actually allows the booking to go through on my calendar even though we are 100% full for tonight. Need some help ASAP please!

gushchyn
Posts: 2
Joined: Mon Dec 01, 2014 10:46 pm

Re: Repeated Emails For Same Booking

Post by gushchyn » Sat May 23, 2015 5:57 pm

I have the same trouble! It started 2 hours ago. 100+ messages of booking modification.

Please fix it ASAP

brittney
Posts: 3
Joined: Mon Feb 02, 2015 4:36 pm

Re: Repeated Emails For Same Booking

Post by brittney » Sat May 23, 2015 6:00 pm

Was yours from a booking.com booking? Trying to pinpoint where the problem is coming from

gushchyn
Posts: 2
Joined: Mon Dec 01, 2014 10:46 pm

Re: Repeated Emails For Same Booking

Post by gushchyn » Sat May 23, 2015 6:28 pm

yes, booking.com

markkinchin
Site Admin
Posts: 896
Joined: Fri Mar 02, 2012 1:43 pm

Re: Repeated Emails For Same Booking

Post by markkinchin » Sat May 23, 2015 11:45 pm

We had a glitch in the email system and the notifications were sent repeatedly instead of once.
This affected the mail to hosts for all booking.com bookings made in the last few hours, mails were not sent to guests.
The channel management functions were not affected, only the email notifications.
The problem has been fixed now, sorry to everyone for the inconvenience.

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