Type message in the automatic confirmation

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somn'en bulle
Posts: 31
Joined: Sat May 05, 2018 6:42 pm

Type message in the automatic confirmation

Post by somn'en bulle » Sun Mar 24, 2019 3:42 pm

Hello :)
For about two weeks my guest receive in there confirmation message BOTH the "Additional Message for Automatic no Deposit Bookings" and the "Additional Message for Deposit Payment 1 Bookings" when they should only receive the deposit 1 version.
It used to work fine the 10th and it started to send the double message the 19th.
I did not change anything between these date :/
This is also the case on my other property.
I took time to notice because i don't always check these automatic emails but i asked a copy to see at the begining how it looked like.
If i go on the simulator only the correct part is displayed.
Any idea on how to fix that ?

Posts: 998
Joined: Sun Jun 30, 2013 8:44 am

Re: Type message in the automatic confirmation

Post by annettemorgenroth » Sun Mar 24, 2019 4:38 pm

Can you please send a support ticket via the SUPPORT button in the top left of your Beds24 control panel in which you give us a booking number for which this happens so we can check?

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