Respons ASAP xml connection withbooking.com not working!

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dietdaleman
Posts: 1
Joined: Tue Oct 17, 2017 3:06 pm

Respons ASAP xml connection withbooking.com not working!

Post by dietdaleman » Fri Dec 08, 2017 12:35 pm

Hello,

I have reached out with a ticket several times.

I have 5 listings on bookingcom which I have xml connected with Beds24 according to Wizard.

Problem 1: I had a booking through booking.com yesterday evening for arrival on 31st of January at my accommodation Loge 10 (room ID from bookingcom is 1135762) . I was happy with the booking but it doesnt show up in my Beds24! :shock: :shock: After calling with Bookingcom it seems I am still bookable for the same dates on Bookingcom! :shock: :shock: That means I can get doublebooked although I have only 1 apartment!!!
Although the connection has already been confirmed by booking.com it seems there are problems which I can't solve in the setup.

Loge 10
I also see a error code: Loge 10 - 93681
Booking.com channel update failure more info

Problem 2: Lakehouse has inventory and rates but shows nothing online bookable on booking.com. After calling bookingcom they can't help me because they already confirmed the connection but don't see any prices and inventory.
In Beds24 I have inventory so that is not corresponding together!!

Hope to hear what to do from now.

best wishes
Diet

annettemorgenroth
Posts: 927
Joined: Sun Jun 30, 2013 8:44 am

Re: Respons ASAP xml connection withbooking.com not working!

Post by annettemorgenroth » Tue Dec 12, 2017 12:49 pm

dietdaleman wrote:
Fri Dec 08, 2017 12:35 pm
Problem 1: I had a booking through booking.com yesterday evening for arrival on 31st of January at my accommodation Loge 10 (room ID from bookingcom is 1135762) . I was happy with the booking but it doesnt show up in my Beds24! :shock: :shock: After calling with Bookingcom it seems I am still bookable for the same dates on Bookingcom! :shock: :shock: That means I can get doublebooked although I have only 1 apartment!!!
Although the connection has already been confirmed by booking.com it seems there are problems which I can't solve in the setup.
Please get back to your support ticket with the Booking.com booking number so we can check our logs for the booking.
dietdaleman wrote:
Fri Dec 08, 2017 12:35 pm
Loge 10
I also see a error code: Loge 10 - 93681
Booking.com channel update failure more info
You must have received Emails from us with the forwarded error message from Booking.com. If not please check your spam folder. The Emails have a link to the help page with the information on why you receive the error message and how to fix the problem.

I sent an update for the room and can not see any errors at the moment so I assume you fixed it.
dietdaleman wrote:
Fri Dec 08, 2017 12:35 pm
Problem 2: Lakehouse has inventory and rates but shows nothing online bookable on booking.com. After calling bookingcom they can't help me because they already confirmed the connection but don't see any prices and inventory.
In Beds24 I have inventory so that is not corresponding together!!
Please see the answer to your ticket 123766:
It looks like you have manually set your inventory (=availability) to 0 in the CALENDAR on some days. Please go to the CALENDAR to check and correct if required. When you click on HELP in the top right of the CALENDAR menu page you will find instructions on how to change the inventory back.

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