Booking.com getting hotel id problem

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raelviolin
Posts: 2
Joined: Sat Aug 12, 2017 11:33 am

Booking.com getting hotel id problem

Post by raelviolin » Sat Aug 12, 2017 11:49 am

Hi,

I have been through the 5 steps, now I tried to synchronized booking.com through: Settings > Channel manager > Booking.com, then when pressing the property code in the following sentence: Get the Booking.com Room and Rate Codes for this "Property Code", I get a new window with the following message:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<error>property code not defined</error>

Thus I'm not getting any property code at all...

I'm accessing your website from China (in case the internet firewall here has something to do with it).

Thank you

annettemorgenroth
Posts: 890
Joined: Sun Jun 30, 2013 8:44 am

Re: Booking.com getting hotel id problem

Post by annettemorgenroth » Sat Aug 12, 2017 12:28 pm

It sounds like you have not set up any rooms in your Booking.com account.

raelviolin
Posts: 2
Joined: Sat Aug 12, 2017 11:33 am

Re: Booking.com getting hotel id problem

Post by raelviolin » Sat Aug 12, 2017 12:33 pm

I did set up rooms and rates but I'm gonna go over that process once more. Thank you!

sleepinparis
Posts: 1
Joined: Mon Sep 04, 2017 10:50 am

Re: Booking.com getting hotel id problem

Post by sleepinparis » Mon Sep 04, 2017 10:53 am

Hello,

I do have the same problem.
Have you found the solution?
Thanks.

annettemorgenroth
Posts: 890
Joined: Sun Jun 30, 2013 8:44 am

Re: Booking.com getting hotel id problem

Post by annettemorgenroth » Mon Sep 04, 2017 11:12 am

Did you receive a notification from Booking.com that the connection is ready?

If yes please check your room set up in the Booking.com extranet. In Beds24 check the Booking.com hotel id you have you have entered in SETTINGS->CHANNEL MANAGER->BOOKING.COM. For instructions please click on HELP in the top right menu of this page.

If not please log into your Booking.com extranet and start again. For instructions please click on HELP in the top right menu of SETTINGS->CHANNEL MANAGER->BOOKING.COM.

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