Expedia cancellations

[joholm]

Hi,

We have recently connected via channel manager to Expedia. I understand that existing bookings could not be imported and we have to do that by hand. But just today we had a cancellation from Expedia and that did not come through at all to Beds24; the booking we had inserted manually remained as conformed.

Is it the case that new bookings will be handled automatically between Expedia and Beds24 (confirmed, cancelled etc) but the the ones we import manually will never update automatically?

[annettemorgenroth]

All bookings which have been imported into Beds24 directly from Expedia will automatically be updated if there are modifications or cancellations.

[joholm]

...but not the ones we put in manually. Can you confirm that?

[markkinchin]

That is correct, manually entered bookings are not auto updated and need to be manually managed.

[c9bapps]

What about the cancellations from bookings made at and cancelled at Expedia that were more than 30 days old and were imported via the csv import tool. I have a client that has had a couple of such cancelled bookings that were not updated in beds24. Not sure if the csv import is directly correlated.

[markkinchin]

The special Expedia CSV import tool does connect the bookings and they will be modified if Expedia send the modification via XML.

If they have not been updated it is most likely because Expedia has not sent the modification.

Start a support ticket with the booking number and the date/time it was cancelled and the team can check if any notification was sent.