Problem in receiving an email and SMS

casasdovale · Fri Jul 29, 2016 11:21 am

Hello,

We are having a problem with our beds24 account, because we are not receiving any email when we receive a booking.
I don't know if it happens with every websites that we have connected with channel manager, but i know that this happens with the booking.com. Yesterday we received 2 bookings through booking.com but we didn't received any email from booking.com to [email protected] or any SMS for our cellphone number +351 919 910 276. Before we connect booking.com to the channel manager, we received an sms and an email from booking.com that says we have a new reservation, but now, we didn't receive. I already has contacted the booking.com and they say that everything is ok and working fine, and that the problem is with beds24.com.

Please be quick in fix this problem.

Best regards,
André Couto

lesleyrobertson · Fri Jul 29, 2016 11:50 am

Hello Andre

Can you please raise a support ticket so we can check the details for your property.

Regards

Lesley