URGENT*** Booking.com

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quillan
Posts: 57
Joined: Mon Jul 02, 2012 10:32 am

I noticed this problem last month and it has happened again today.

Booking.com seems to have changed a little in that a person can book two rooms against the same reservation code. When you click on the link in their email to you and you enter their extranet you get both rooms shown side by side (I only had two rooms booked so I don't know what happens if you have more) before I am sure you got two separate emails. It appears that Bed24 synchronises with the first room and not the second. I tried a manual sync on the second room and it still did not pick it up. So if you 'loose' the Booking.com email or it never arrives you will only reserve the one (and primary) room.

I think this is urgent and needs to be fixed quickly.
markkinchin
Site Admin
Posts: 919
Joined: Fri Mar 02, 2012 1:43 pm

The algorithm has now been updated to import all rooms when multiple rooms are booked.
quillan
Posts: 57
Joined: Mon Jul 02, 2012 10:32 am

Thanks, I had a multi room reservation arrived last night correctly but it was late and I went to bed before processing it and dropping a line to say thank you, it is fixed.
quillan
Posts: 57
Joined: Mon Jul 02, 2012 10:32 am

Last two reservations from not upadating calander and also not recieving emails from Beds24 for these reservations. We are in peak season so a quick response would be appreciated. Thanks
markkinchin
Site Admin
Posts: 919
Joined: Fri Mar 02, 2012 1:43 pm

Can you email me the booking numbers of the ones not importing and I will check them.
quillan
Posts: 57
Joined: Mon Jul 02, 2012 10:32 am

I sent them via the helpdesk system by answering your email.
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