bookings on airbnb and booking.com are unblocked automatically

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scisata
Posts: 1
Joined: Tue Jul 21, 2020 9:30 am

All new date blocks and new bookings on airbnb and booking.com were cancelled automatically after I synchronized airbnb and booking with beds24. Can you tell me why this happened? What are the solutions to make sure this doesn't happen again? I had to disable the synchronisation because there were double bookings on the same property.
lesleywoermeijer
Posts: 178
Joined: Wed Dec 28, 2016 2:20 pm

Hello,

Please raise a support ticket so we can investigate the issue.
annettemorgenroth
Posts: 1145
Joined: Sun Jun 30, 2013 8:44 am

To add to the previous message - Beds24 never cancels bookings on OTAs. This is not even technically possible.

To send availability the system needs inventory and a price for the guests selection.

If you see dates are unavailable in a channel most likely you no prices or your prices are not activated for the channel or do not meet the channels requirements.

Please check your prices before you send a ticket.


There are two options to set up prices. For more information have a look here:
https://wiki.beds24.com/index.php/Category:Prices

Also view this page for information prices for channel management:
https://wiki.beds24.com/index.php/Setti ... g_Channels
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