Page 1 of 1

Airbnb - Booking not fully paid

Posted: Sat Apr 27, 2019 8:15 pm
by starkesangebot
I have Beds24 set up to use the Booking amount for the Invoice.
Airbnb Import.JPG
Airbnb Import.JPG (15.05 KiB) Viewed 219 times
This has unfortunatly no effect on the Payments. The Payment amount is still: Booking Amount- Commission
The booking comes up as not fully paid.

How can i automaticly fix this?

Re: Airbnb - Booking not fully paid

Posted: Sun Apr 28, 2019 8:26 am
by markkinchin
Do you have the channel collect payments enabled?

Settings > Channel Manager > Channel Collect Invoice = Charges and Payments

Re: Airbnb - Booking not fully paid

Posted: Sun Apr 28, 2019 7:43 pm
by starkesangebot
Yes, the Option is Set as shown in the Screenshot.
Screenshot_20190428-214221__01.jpg
Screenshot_20190428-214221__01.jpg (63.75 KiB) Viewed 208 times

Re: Airbnb - Booking not fully paid

Posted: Mon Apr 29, 2019 8:05 am
by annettemorgenroth
Can you please send a support ticket via the SUPPORT button in the top left of your Beds24 control panle in which you give us one booking number and explain what you expect to see in which field of the "Charges and Payments" tab so we ca compare what you see there with what Airbnb sent.