Airbnb - Booking not fully paid

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starkesangebot
Posts: 25
Joined: Mon Jan 15, 2018 10:26 am

I have Beds24 set up to use the Booking amount for the Invoice.
Airbnb Import.JPG
Airbnb Import.JPG (15.05 KiB) Viewed 466 times
This has unfortunatly no effect on the Payments. The Payment amount is still: Booking Amount- Commission
The booking comes up as not fully paid.

How can i automaticly fix this?
markkinchin
Site Admin
Posts: 910
Joined: Fri Mar 02, 2012 1:43 pm

Do you have the channel collect payments enabled?

Settings > Channel Manager > Channel Collect Invoice = Charges and Payments
starkesangebot
Posts: 25
Joined: Mon Jan 15, 2018 10:26 am

Yes, the Option is Set as shown in the Screenshot.
Screenshot_20190428-214221__01.jpg
Screenshot_20190428-214221__01.jpg (63.75 KiB) Viewed 455 times
annettemorgenroth
Posts: 1050
Joined: Sun Jun 30, 2013 8:44 am

Can you please send a support ticket via the SUPPORT button in the top left of your Beds24 control panle in which you give us one booking number and explain what you expect to see in which field of the "Charges and Payments" tab so we ca compare what you see there with what Airbnb sent.
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