Airbnb - Booking not fully paid

All about the Beds24 synchroniser
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starkesangebot
Posts: 21
Joined: Mon Jan 15, 2018 10:26 am

Airbnb - Booking not fully paid

Post by starkesangebot » Sat Apr 27, 2019 8:15 pm

I have Beds24 set up to use the Booking amount for the Invoice.
Airbnb Import.JPG
Airbnb Import.JPG (15.05 KiB) Viewed 115 times
This has unfortunatly no effect on the Payments. The Payment amount is still: Booking Amount- Commission
The booking comes up as not fully paid.

How can i automaticly fix this?

markkinchin
Site Admin
Posts: 885
Joined: Fri Mar 02, 2012 1:43 pm

Re: Airbnb - Booking not fully paid

Post by markkinchin » Sun Apr 28, 2019 8:26 am

Do you have the channel collect payments enabled?

Settings > Channel Manager > Channel Collect Invoice = Charges and Payments

starkesangebot
Posts: 21
Joined: Mon Jan 15, 2018 10:26 am

Re: Airbnb - Booking not fully paid

Post by starkesangebot » Sun Apr 28, 2019 7:43 pm

Yes, the Option is Set as shown in the Screenshot.
Screenshot_20190428-214221__01.jpg
Screenshot_20190428-214221__01.jpg (63.75 KiB) Viewed 104 times

annettemorgenroth
Posts: 884
Joined: Sun Jun 30, 2013 8:44 am

Re: Airbnb - Booking not fully paid

Post by annettemorgenroth » Mon Apr 29, 2019 8:05 am

Can you please send a support ticket via the SUPPORT button in the top left of your Beds24 control panle in which you give us one booking number and explain what you expect to see in which field of the "Charges and Payments" tab so we ca compare what you see there with what Airbnb sent.

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