Auto Action to set Invoicee

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davidtrillo
Posts: 35
Joined: Tue Mar 21, 2017 10:56 am

We currently have different Invoice templates for Expedia Collect and Agoda because the values presented to the customer are not the same as we receive through the Channel Manager.

Currently the invoicee can only be set from the booking charges page and potentially staff may forget to set this.

Is there any way the invoicee can be set from an auto action triggered at booking on selected channels.
annettemorgenroth
Posts: 1148
Joined: Sun Jun 30, 2013 8:44 am

It is not possible to do to set invoicees with an Auto Action.

What you can do with a Auto Action is add amounts to the invoice for certain bookings.
davidtrillo
Posts: 35
Joined: Tue Mar 21, 2017 10:56 am

Is this a feature that could be added as I see it as an important part of automating the different types of bookings that come via the Channel manager.

Otherwise the benefit of Multi Channel automatic bookings is somewhat diluted by needing to manually edit the booking.
annettemorgenroth
Posts: 1148
Joined: Sun Jun 30, 2013 8:44 am

If you set "Import Channel Collect Payment" = Yes in SETTINGS-CHANNEL MANAGER we will import the payments from the channel so they will be listed in the invoice as payments.

We would like to understand why you need two different incoice templates. Can you start a support ticket with a booking number for each so that we can have a look?
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