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Auto Action to set Invoicee
Posted: Mon Sep 10, 2018 8:15 am
by davidtrillo
We currently have different Invoice templates for Expedia Collect and Agoda because the values presented to the customer are not the same as we receive through the Channel Manager.
Currently the invoicee can only be set from the booking charges page and potentially staff may forget to set this.
Is there any way the invoicee can be set from an auto action triggered at booking on selected channels.
Re: Auto Action to set Invoicee
Posted: Tue Sep 11, 2018 10:50 am
by annettemorgenroth
It is not possible to do to set invoicees with an Auto Action.
What you can do with a Auto Action is add amounts to the invoice for certain bookings.
Re: Auto Action to set Invoicee
Posted: Wed Sep 12, 2018 3:42 am
by davidtrillo
Is this a feature that could be added as I see it as an important part of automating the different types of bookings that come via the Channel manager.
Otherwise the benefit of Multi Channel automatic bookings is somewhat diluted by needing to manually edit the booking.
Re: Auto Action to set Invoicee
Posted: Thu Sep 20, 2018 12:29 pm
by annettemorgenroth
If you set "Import Channel Collect Payment" = Yes in SETTINGS-CHANNEL MANAGER we will import the payments from the channel so they will be listed in the invoice as payments.
We would like to understand why you need two different incoice templates. Can you start a support ticket with a booking number for each so that we can have a look?