Auto-Action-Email if cancellation occurs to upcoming bookings

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starkesangebot
Posts: 25
Joined: Mon Jan 15, 2018 10:26 am

Hi,
I would like to notify my cleaning lady if a canncelation occurs and the check-in Date is within 3 days.
Canncelations that occur to bookings with check-in dates in the far future should not trigger an email.

Is that possible ?
thanks
markkinchin
Site Admin
Posts: 919
Joined: Fri Mar 02, 2012 1:43 pm

Do you mean you want it to trigger if cancellation is 3 or less days but not if it is 4 or more days to checkin?

This can be done with two auto actions.

Use the first one to trigger on the booking if it is NOT cancelled 3 days or less before checkin. For example add a booking info item or set the status code to a specific number.

Use the second one to trigger if the booking has the status cancelled 3 days or less before checkin but only if it contains the element added by the first auto action.
.
starkesangebot
Posts: 25
Joined: Mon Jan 15, 2018 10:26 am

Thanks. Seems to work. But you actually need three AutoActions.The Third one is neccesary to add the InfoCode to Lastminute Bookings.

Auto Action 1: ADD INFOCODE
Trigger: Check-IN
Trigger Time: -3 days
Time Frame: 3 days
Satus: Not Cancelled
--> ADD INFOCODE: 3DAYBOOKING

Auto Action2: SEND EMAIL
Trigger: Booking
Trigger Time: Immediatly
Time Frame: 365 days
Status: Cannceled
InfoCode: 3DAYBOOKING
---> SEND EMAIL

Auto Action3: ADDINFOCODE TO LASTMINUTE BOOKINGS
Trigger: Booking
Trigger Time: Immediatly
Status: Not Cancelled
Time Between Booking and Check-In: 0-3 days
--> ADD INFOCODE: 3DAYBOOKING
markkinchin
Site Admin
Posts: 919
Joined: Fri Mar 02, 2012 1:43 pm

Are you sure you need the third auto action?

The first one should add the info code any time between 3 and 0 days before checkin as soon as the booking is made
starkesangebot
Posts: 25
Joined: Mon Jan 15, 2018 10:26 am

i checked again. Yes you are right the third auto action is not neccesary.
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