how to delete a channel

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titti63
Posts: 9
Joined: Thu Jun 27, 2013 2:41 pm

how to delete a channel

Post by titti63 » Sat Aug 18, 2018 9:54 am

Hi friends, I would appreciate some help to delete the booking.com channel.

We have decided to stop working with them and I have not been able to find out how to get out of all the settings needed to communicate with their interface. I have tried a few things but they don't seem to work. Thank you!

markkinchin
Site Admin
Posts: 887
Joined: Fri Mar 02, 2012 1:43 pm

Re: how to delete a channel

Post by markkinchin » Sat Aug 18, 2018 3:15 pm

Do you want to close all rooms at Booking.com or stop the XML connection?

To close all rooms, set the inventory to zero for all rooms at Settings > Channel Manager > Channel Inventory

To stop XML, do that in the booking.com extranet and remove all mapping codes and untick all tick boxes in Beds24 at Settings > Channel Manager > Booking.com

titti63
Posts: 9
Joined: Thu Jun 27, 2013 2:41 pm

Re: how to delete a channel

Post by titti63 » Wed Aug 22, 2018 11:20 am

Hi Mark, thanks for your timely reply! I want to stop the XML with booking dot com as we don't want to work with them anymore and our property is not bookable on their website.

I did remove the mapping codes as per your instructions but I still get the following error message

= = = = ERROR MESSAGE STARTS = = = =

errors filtered and not done: "room not active ( room id : '78604203'); room not active ( room id : '78604203'); room not active ( room id : '78604203'); room not active ( room id : '78604203')"; input error: all of the supplied data was filtered out as invalid - nothing to update

If you could let me know what else I need to do I would be most grateful, thanks!

markkinchin
Site Admin
Posts: 887
Joined: Fri Mar 02, 2012 1:43 pm

Re: how to delete a channel

Post by markkinchin » Wed Aug 22, 2018 12:20 pm

Did you untick the tick boxes for PRICES and INVENTORY on all rooms in the Beds24 settings?

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