I'm currently dealing with an Expedia overbooking dispute where Expedia are claiming availability and have double booked us.
The real problem is that I cannot see a simple log of messages sent to them to prove my point, instead I've been back and forth with support trying to get a simple output of what we sent them.
Is there no way of viewing Channel messages online anywhere? It would be very useful in situations like this or just to view whats going down the line and when.
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annettemorgenroth
- Posts: 1378
- Joined: Sun Jun 30, 2013 8:44 am
When a double booking occurs we check the logs for the booking and use the timestamp of the booking to identify the last update which was sent to the channel before the booking was made.
Only the last update before the booking was made is relevant to determine weather a channel allowed a booking even though the room was sent as not available.
As I pointed out when you started the ticket we have no reference in our logs of the booking you are referring to.
We have checked the logs for the time you gave us instead and given you the information what was sent with the last update before this time.
This is all you should need.
Only the last update before the booking was made is relevant to determine weather a channel allowed a booking even though the room was sent as not available.
As I pointed out when you started the ticket we have no reference in our logs of the booking you are referring to.
We have checked the logs for the time you gave us instead and given you the information what was sent with the last update before this time.
This is all you should need.