Agoda Synchronisation help

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[email protected]
Posts: 1
Joined: Sat Jan 03, 2015 5:31 am

Agoda Synchronisation help

Post by [email protected] » Sat Jan 03, 2015 11:21 am

I am trying to get my rooms synchronised with Agoda but just keep receiving " The following message was returned by Agoda.com while trying to update Standard Twin
Updates may be failing until this error is corrected.
The message should contain a description of the error. If you do not understand this message please contact Beds24 support.


<?xml version="1.0"?><SetHotelInventoryResponse xmlns="http://xml.ycs.agoda.com"><StatusResponse status="401" AffectedRows="0"><ErrorItem ErrorID="401" ItemID="0" ErrorText="Authentication failed. Invalid authentication or User not have permission to access Hotel." /></StatusResponse></SetHotelInventoryResponse>


roomid=17473
ownerid=4540

My room code with Agoda has ID before the numbers, do I enter the ID or just the numbers ?

Thanks

Steve

annettemorgenroth
Posts: 905
Joined: Sun Jun 30, 2013 8:44 am

Re: Agoda Synchronisation help

Post by annettemorgenroth » Sun Jan 04, 2015 7:31 am

Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.

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