Beds24.com User Forum

Hi,

I have created a page to add the credit card details into our stripe account using beds24
This create a charge on the credit card, but it is not captured -

When a charge is done (not captured):
1.- A info code is added, something like code: STRIPEAUTHORIZE and text: Authorize xxx EUR until 2025-10-11 18:46, ch_xxxxxxxxxxxxx
2.- It is visible in the log ( so i can know when it is done and everything)

(*) Thanks to the info-codes i can use icons to list reservations and work with it.

But when i press the button to RELEASE the charge not captured (charges and payments tab > stripe):
1.- The info-code is not added
2.- This action is not visible in the log.
So how can i know when i have released or not released a deposit? and who did it ? All the information is missing.

Byt the way, when stripe make the release after the 7 days (automatically), yes, this information is in the info code:
Code: STRIPERELEASE and text is: Stripe Release xxx eur, ch_xxxxxxxxx

But when a user do the release, this information is not added, why ??
I need to know who pressed the release button, and when it was done, and the info-code is not added...

How can i filter reservations to know: reservations with charges pending to be released and not ??

Another question:

In your help i found this:
https://wiki.beds24.com/index.php/Strip ... it_capture
"With Stripe you can authorise a payment on a credit card to be released after a fixed period if the payment is not collected. You can define the Due date/time and the amount to be authorised."
But i found no info about how to define the due date/time for a charge not captured to be automatically released.
I can not find this for "Using Request URL Parameters" = https://wiki.beds24.com/index.php/Categ ... Parameters

So in short:
+ When a user release a charge-not-captured, the info-code STRIPERELEASE is not added (only this is added when done by stripe automatically)
+ When a user release a charge-not-captured, this is not visible in the log. (so i can not know who did it, when, ...)
+ How can i specify a date/time for the charge-not-captured to be automatically released? or how can i do it manually?

Sorry, there seems to be a misunderstanding, it is not possible to set the date/time to auto-release the Authorization placed on a Credit card at Stripe.

Stripe will set the date/time based on the type of contract you have, the guests credit card company and their bank.

If you want to Release the Authorization before this date, then you need to manually release the amount, from the Charges & payments tab of the booking.

I will discuss the STRIPERELEASE action when the authorization has been manually released with the development team.

lesleywoermeijer wrote: ↑

Tue Oct 21, 2025 8:02 am

I will discuss the STRIPERELEASE action when the authorization has been manually released with the development team.

Thank you, the info-code added, and the log registration would be really very usefull. Thanks